Terms of Service — Relivance

These Terms of Service (the “Terms”) form a binding agreement between you and Relivance LLC, a Wyoming limited liability company with its principal office at 30 N Gould St Ste N, Sheridan, WY 82801, USA (the “Company,” “we,” “us,” “our”). They govern your use of the relivance.app website (the “Website”), the Relivance iOS application (the “App”), and any related services or APIs (collectively, the “Service”).

By submitting your email on the Website, creating an account in the App, downloading, accessing, or otherwise using any part of the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

These Terms incorporate the Apple Inc. End User License Agreement (the “Apple EULA”) by reference for all installations of the App made through the Apple App Store. To the extent of any conflict between these Terms and the Apple EULA, these Terms control as between you and the Company; the Apple EULA controls as between you and Apple.

1. Pre-Launch Status

The Relivance App is in private early-access distribution via Apple TestFlight at the time of these Terms’ effective date. The Website is an informational pre-launch site that includes an early-access email-capture form.

Nothing on the Website is an offer, a contract, or a binding commitment to ship the App on any particular timeline. Submitting your email through the early-access form does not guarantee that you will receive early access, that early access will open at any specific date, or that the final App will match anything described on the Website. Early access may be capacity-limited, region-limited, or paused at our discretion.

When the App becomes generally available, these Terms apply to your use of the App. Section 5 (Subscriptions) and Section 17 (Apple-Specific Terms) take effect with respect to the App at that time, even if they reference functionality that is not yet active for you.

2. Eligibility

You may use the Service only if you are at least 18 years old and capable of forming a legally binding contract under the laws of your jurisdiction. By using the Service, you represent and warrant that you meet these requirements.

Access to the App may be invitation-based at our discretion. We may refuse access, suspend accounts, or revoke invitations at any time, in particular if we believe access has been obtained or used in violation of these Terms.

3. Your Account

To use the App you must create an account, either through email and password or through Sign in with Apple. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You may not:

share your account credentials,
allow another person to use your account,
create more than one account except as we expressly authorise,
or use a false identity.

If you suspect unauthorised access to your account, contact privacy@relivance.app immediately. We are not liable for losses arising from your failure to safeguard your credentials.

4. Information Accuracy

We aim to keep the Website accurate, but copy, plans, features, and launch timing can change without notice as the App evolves. Decisions you make in reliance on the Website are your own.

5. Subscriptions, Pricing, and Auto-Renewal

When the App is available to you, it is offered on a subscription basis through Apple’s In-App Purchase system. Current subscription tiers and prices are displayed in the App at the point of purchase. You can review pricing in the App before any charge is made.

Auto-renewal: subscriptions automatically renew at the end of each billing period (monthly or annually, as you have selected) at the then-current rate, unless you cancel at least 24 hours before the end of the current period. The renewal charge will be billed to your Apple ID within 24 hours prior to the end of the current period.

Free trials: where a free trial is offered, your subscription will begin and the first charge will occur at the end of the free-trial period unless you cancel before that point. You may use a free trial only once per Apple ID.

Cancellation: you may cancel a subscription at any time through your iOS device’s Settings → Apple ID → Subscriptions, or by visiting apps.apple.com/account/subscriptions. Cancellation takes effect at the end of the current billing period.

Refunds: refunds are handled exclusively by Apple in accordance with Apple’s refund policy. We cannot issue refunds directly. To request a refund from Apple, visit reportaproblem.apple.com.

Founding membership: a limited number of Founding-tier subscriptions are offered at a reduced annual price. Founding pricing is locked for as long as your subscription remains continuously active. If you cancel and later resubscribe, you will be subject to the then-current standard pricing.

Price changes: we may change subscription prices for new billing periods. Any price increase will be communicated to you in advance and will not take effect until the next renewal. Continued use after the effective date of the new price constitutes acceptance; you may cancel before the renewal to avoid the new charge.

6. Acceptable Use

Relivance is a personal tool for managing professional relationships. You agree not to use the Service to:

track, surveil, or compile information about individuals without a lawful basis under the privacy and data-protection laws applicable to you and to the persons concerned;
import, store, or process contact information about other people in violation of any law or regulation, including without limitation GDPR, CCPA, telephone-consumer-protection laws, or anti-stalking laws;
send unsolicited commercial communications, harass, threaten, or defame any person;
reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by applicable law;
use automated tools, bots, scrapers, or scripts to access the Service or to extract data at scale, including automated submissions to the early-access form;
share your account credentials, sublicense, lease, or transfer your access to the Service;
interfere with or disrupt the integrity or performance of the Service or any third-party systems we use to deliver it;
upload or transmit content that infringes intellectual property rights, contains malware, or is unlawful; or
use the Service for any unlawful purpose or in any manner that violates these Terms.

Violation of this section may result in immediate suspension or termination without refund and may expose you to legal liability.

7. Your Content & Data; Licence Grant

You retain all ownership rights in the data, content, and materials you submit to the Service (your “Content”), including contact records, notes, recap audio, goals, and uploaded files.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, transform, and display your Content solely for the purpose of operating and providing the Service to you. This licence terminates when you delete the Content or your account, subject to the retention schedule in our Privacy Policy.

You represent and warrant that (i) you own your Content or have all necessary rights to grant us this licence, and (ii) the import, storage, and processing of any contact data about third parties is permitted under the laws applicable to you. You are solely responsible for complying with such laws.

8. AI-Generated Content

The App includes features that use third-party large- language-model APIs (currently OpenAI and Anthropic) to generate text-based outputs, including relationship briefs, meeting summaries, milestone suggestions, and outreach drafts (collectively, “AI Output”).

AI Output is generated algorithmically and provided as decision support. It may be inaccurate, incomplete, biased, or otherwise unsuitable for your circumstances. You are solely responsible for evaluating AI Output before relying on or acting upon it.

We make no representations or warranties regarding the accuracy, fitness, legality, or quality of AI Output. To the extent permitted by law, we disclaim all liability for any decision you make based on AI Output.

Our AI providers are contractually obligated under their API terms not to train on or retain your data. However, we cannot guarantee the actions of any third party. You should not include in the Service any information whose disclosure to a third party would cause you material harm.

9. Third-Party Services & Integrations

The Service may include optional integrations with third-party services, including Google (Gmail, Calendar, Tasks), Apple (StoreKit, EventKit, Speech), and others as added over time. The Website uses Formspree to receive early-access email submissions and GitHub Pages for hosting.

By connecting a third-party service or submitting the early-access form, you authorise us to access and process data from those services in accordance with our Privacy Policy and the third party’s own terms.

Your use of any third-party service is governed by that party’s terms and privacy policy. We are not responsible for the availability, accuracy, security, or practices of any third party. You are responsible for reviewing and accepting third-party terms before connecting.

We may add, modify, or discontinue integrations at any time. Where reasonably possible, we will provide advance notice of discontinuations.

10. Intellectual Property

The Service, including all software, design, user interfaces, trademarks, logos, and proprietary algorithms, is owned by Relivance LLC or its licensors and is protected by U.S. and international intellectual-property laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service solely for your personal use as a subscriber. No other rights are granted, expressly or by implication.

“Relivance” and any associated logos are trademarks of Relivance LLC. You may not use them without our prior written consent. You are welcome to link to relivance.app.

Feedback: if you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy carefully.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY LAW.

WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the extent permitted by law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RELIVANCE LLC, ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions, our liability is limited to the greatest extent permitted by law. Nothing in these Terms is intended to limit liability for fraud, willful misconduct, or any other liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Relivance LLC and its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (i) your use of the Service, (ii) your Content, (iii) your violation of these Terms, or (iv) your violation of any law or third-party right.

15. Termination

You may terminate this agreement at any time by deleting your account from Settings → Delete Account in the App or by emailing privacy@relivance.app. To withdraw from the early-access list, email the same address.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if we reasonably believe you have violated these Terms.

On termination: your access ceases; we will retain and delete your data in accordance with the schedule set out in the Privacy Policy. Sections 7 (licence to your Content with respect to data we are still processing or retaining), 10 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), and 18 (Governing Law & Dispute Resolution) survive termination.

16. Changes to These Terms

We may modify these Terms from time to time. The “Effective” date at the top of this document indicates the date of the most recent revision.

If we make material changes, we will provide reasonable advance notice (at least 30 days where required by law) by email or in-app notice. Your continued use of the Service after the effective date of a revised version constitutes acceptance of the changes. If you do not agree to the changes, you must stop using the Service before the effective date.

17. Apple-Specific Terms

These Apple-specific provisions apply if you obtained the App through the Apple App Store:

(a) Acknowledgement: these Terms are concluded between you and Relivance LLC, and not with Apple. Apple is not responsible for the App or its content.
(b) Scope of licence: Apple grants you a non-transferable licence to use the App on Apple-branded devices that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms.
(c) Maintenance and support: Relivance LLC is solely responsible for any maintenance and support services. Apple has no obligation to provide maintenance or support.
(d) Warranty: in the event of failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
(e) Product claims: Relivance LLC, not Apple, is responsible for addressing any claims relating to the App or your possession or use of it (e.g., product liability, failure to conform, claims under consumer protection or similar legislation, intellectual-property infringement).
(f) Intellectual property: in the event of any third-party claim that the App infringes intellectual-property rights, Relivance LLC, not Apple, is solely responsible for investigation, defense, settlement, and discharge of any such claim.
(g) Legal compliance: you represent that (i) you are not located in a country subject to a U.S.-Government embargo or designated as a “terrorist supporting” country, and (ii) you are not on any U.S.-Government list of prohibited or restricted parties.
(h) Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

18. Governing Law & Dispute Resolution

Governing law: these Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles, except that nothing in this section deprives you of any non-waivable consumer protection afforded by the laws of your country of residence (in particular, mandatory consumer-protection rules of EU Member States).

Informal dispute resolution: before filing a formal claim, you agree to first contact us at privacy@relivance.app and attempt in good faith to resolve any dispute informally for at least 30 days.

Arbitration (U.S. residents): any dispute that cannot be resolved informally and that arises out of or relates to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in English and seated in Sheridan, Wyoming, or such other location as the parties agree. Each party bears its own costs except as the AAA rules provide otherwise.

Class-action waiver: you and the Company agree that disputes will be resolved on an individual basis only, and not as a class, consolidated, or representative action. If this waiver is held unenforceable, the unenforceable portion will be severed and the remainder of the dispute-resolution provision will continue to apply.

Exceptions: either party may bring (i) a claim in small-claims court if eligible, or (ii) injunctive or equitable relief in any court of competent jurisdiction to protect intellectual-property rights or to prevent unauthorised use of the Service.

EU/UK consumers: if you are a consumer resident in the EU or UK and any provision of this Section conflicts with mandatory consumer-protection law in your jurisdiction, that mandatory law applies instead. EU consumers may also access the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19. General Provisions

Entire agreement: these Terms, together with the Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and Relivance LLC concerning the Service.
Severability: if any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force and effect.
No waiver: our failure to enforce any right under these Terms is not a waiver of that right.
Assignment: you may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
Force majeure: we are not liable for any failure or delay in performance to the extent caused by events beyond our reasonable control (e.g., natural disasters, acts of war or terrorism, labour disputes, internet outages, or government action).
Notices to us: notices must be sent to Relivance LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, or by email to privacy@relivance.app.
Notices to you: we may give notice via email to the address associated with your account, via the early-access list, or via in-app notification.
Headings: section headings are for convenience only and do not affect interpretation.

20. Contact

Questions about these Terms? Contact us at:

Email: hello@relivance.app (general) · privacy@relivance.app (privacy and data requests)

Postal: Relivance LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA